Frequently Asked Questions

Everything you need to know about your ROCKBROS gear and orders.

What is the typical shipping time for ROCKBROS orders?

Standard shipping usually takes 7-15 business days depending on your location. We provide tracking information via email as soon as your cycling gear leaves our warehouse.

Do ROCKBROS products come with a warranty?

Yes, we offer a 1-year limited warranty on all our products, including bike bags, lights, and helmets, covering any manufacturing defects under normal use.

What is your return policy for sports gear?

If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.

Are ROCKBROS bike bags fully waterproof?

Many of our panniers and frame bags are made with high-density TPU and seamless welding technology to be 100% waterproof. Please check the specific product description for the 'Waterproof' vs 'Water-resistant' rating.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

How do I choose the correct size for cycling apparel and helmets?

Each product page includes a detailed size chart. We recommend measuring your dimensions and comparing them to our guide to ensure the best aerodynamic fit and safety.